Support
The support services available to MEI clients cover all operational aspects of both the MEI Trade Promotion Management and Retail Execution products.
Two Functional Areas of Support:
-
Technical Support
- To address any system issues, ensuring high system availability and data integrity.
-
Business Support
- To address the end user application questions and issues to ensure that our clients achieve maximum utilization and efficiency. Business level support is provided by industry people who not only understand the industry in general but also the client's specific deployment.
Certified callers have access to a toll free hotline to reach our Help Desk during business hours for day-to-day Support issues. Clients can also log issues directly in our online tracking system for instant access to MEI skilled technicians worldwide. MEI is proud to provide Emergency After Hours Support in the unlikely event of a business critical application failure.
